Frequently Asked Questions
Everything you need to know about your beauty orders
How long does delivery take?
Orders are typically processed within 24 hours. Standard delivery takes 2-3 working days, while our Express service offers next-day delivery on orders placed before 4pm.
Are all your products authentic?
Yes, we are an authorized retailer for all brands we stock. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on cosmetics or skincare that have been opened.
Do you ship internationally?
Currently, we primarily ship within the UK. Please check our shipping page for the most up-to-date list of international destinations and associated delivery costs.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to follow your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Clearpay.